Frequently Asked Questions

Absolutely. We are happy to accommodate requests for a specific therapist, esthetician, or provider gender whenever possible. Guests may request a preferred provider when booking online, over the phone, or by speaking with one of our front desk team members. While we make every effort to honor all requests, provider preferences are subject to availability at the time of booking.

To ensure the best availability, we encourage guests to communicate any provider preferences when making their reservation.

Provider preferences can be selected when booking online or communicated to our team when booking by phone. If your preference was not provided at the time of booking, please notify us as soon as possible. The earlier we receive your request, the more likely we can accommodate it.

Requests to change providers within 24 hours of your appointment or upon arrival are subject to availability. If we are unable to accommodate the requested change and you choose not to proceed with your originally scheduled provider, the appointment will be treated as a late cancellation and will be subject to our Cancellation Policy.

For more information, please review the Sojourn Spa cancellation policy: Cancellation Policy

Guests should arrive approximately 30 minutes before services begin.  This allows time for any forms to be filled out as well as time to get settled and into the provided robes and slippers for your visit. 

*Note robes and slippers are property of the spa and leaving with either may result in charges.  Robes are available for purchase at the front desk.

Late arrivals will be charged for the full service. Providers will try to accommodate, however extending time to make up for being late may not always be possible. After 15 minutes guests will be considered a no call, no show and will be subject to the cancellation policy of up to 100% of the cost of service. 

It is suggested that all guests arrive 30 minutes prior to appointment start time.

For more information, please review the Sojourn Spa Cancellation Policy 

Standard gratuity for spa services is 18-22% on price of your service. If for some reason you are unsatisfied with a service, please notify a manager.

Guests who leave without paying after services have been provided will have an added 30% gratuity charged to the card on file.

While cash is not accepted for payment; cash can be left as a gratuity.

We kindly ask that you turn your cell phones off or to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. If you need to take a phone call during your service, we ask you do so outside the service area in order to not disturb other guests. Cell phone use during service time will affect the length of your spa services. 

If calls must be answered while receiving any services, your providers will excuse themselves until the call is finished.

To ensure the safety and privacy of our guests and staff, all video and Facetime calls are strictly prohibited without prior authorization. 

Gift card purchases are non-refundable and are not redeemable for cash. 

Refunds are permitted within 7 days of purchase. Items must be in the same condition that you received it, unworn or unopened, with tags, and in its original packaging with proof of purchase from the spa. For any questions regarding refunds please contact us at [email protected].

To ensure the safety and well-being of all guests, children under the age of 14 are not permitted to be left unsupervised in the spa at any time. A responsible adult (age 18 or older) must accompany and actively supervise children under 14 while they are in the spa area.

Sojourn Spa is not responsible for the care, supervision, or safety of unattended children.

This policy is in place to promote a safe, relaxing environment for all guests and to comply with health and safety guidelines.

Thank you for your cooperation.