We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us at least 24 hours notice if you need to cancel or change an appointment. Cancellation fees of 100% of the service price will be charged for late cancellations and no-shows.
To cancel an appointment after 5pm the night before or on Mondays please email hello@sojournspakc.com.
We understand that accidents happen, people get sick and/or emergencies occur and we do our best to accommodate these occasions. Please note that repeated late cancellations, even for valid reasons, will incur charges. Unfortunately we cannot rebook clients who late cancel or no-show on a regular basis.
Late arrivals will be charged for the full service.
Guests who leave without paying after services have been provided will have an added 30% gratuity charged to the card on file.
Thank you for your understanding.