Cancellation, Reschedule, and Change Policy
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service/s. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time. When you schedule your appointment with us, you are agreeing to these policies.
To cancel an appointment after 5pm the night before or on Monday's please email [email protected] or call/text (816)282.2320.
We understand that accidents happen, people get sick and/or emergencies occur and we do our best to accommodate these occasions. Please note that repeated late cancellations, even for valid reasons, will incur charges. Unfortunately we cannot rebook clients who late cancel or no-show on a regular basis.
Late Arrivals
Late arrivals will be charged for the full service. Providers will try to accommodate, however extending time to make up for being late may not always be possible. After 15 minutes guests will be considered a no call, no show and will be subject to the cancellation policy of up to 100% of the cost of service.
Provider Preferences & Changes
Guests are welcome to request a specific therapist, esthetician, or provider gender when booking online, by phone, or through a front desk team member. Because providers are reserved specifically for each appointment, requests to change providers within 24 hours of the scheduled appointment, including requests made upon arrival, are subject to availability.
If we are unable to accommodate the requested change and you choose not to proceed with your originally scheduled provider, the appointment will be considered a late cancellation and may be charged up to 100% of the reserved service(s) in accordance with our Cancellation Policy.