Cancellations:
We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us at least 24 hours notice if you need to cancel or change an appointment. Cancellation fees of 100% of the service price will be charged for late cancellations and no-shows.
To cancel an appointment after 5pm the night before or on Mondays please email [email protected] or call/text (816)282.2320.
We understand that accidents happen, people get sick and/or emergencies occur and we do our best to accommodate these occasions. Please note that repeated late cancellations, even for valid reasons, will incur charges. Unfortunately we cannot rebook clients who late cancel or no-show on a regular basis.
Late Arrivals:
Late arrivals will be charged for the full service. Providers will try to accommodate, however extending time to make up for being late may not always be possible. It is suggested that all guests arrive 15 minutes prior to appointment start time.
Gratuity Etiquette/Policy:
Standard gratuity for spa services is 18-22% on price of your service. If for some reason you are unsatisfied with a service, please notify a manager.
Guests who leave without paying after services have been provided will have an added 30% gratuity charged to the card on file.
Thank you for your understanding.
Return Policy
Gift cards, Vouchers and Packages:
Unfortunately we cannot refund on Gift Cards, Vouchers, Spa Packages, On Sale or Special offers, all sales are final and non-refundable. Expired vouchers or offers can not be refunded or can not be used to book appointment.
Products and Retail:
Unused and unopened products in original package can be requested for refund within 14 days of purchase for spa credit. Item must be in the same condition that you received it, unworn or unopened, with tags, and in its original packaging with proof of purchase from the spa. You can always contact us at [email protected] for any refund/return questions.