Etiquette/Policies
Before attending your appointment, please refer to our policies below.
Late arrivals will be charged for the full service. Providers will try to accommodate, however extending time to make up for being late may not always be possible. It is suggested that all guests arrive 15 minutes prior to appointment start time.
Standard gratuity for spa services is 18-22% on price of your service. If for some reason you are unsatisfied with a service, please notify a manager.
Guests who leave without paying after services have been provided will have an added 30% gratuity charged to the card on file.
Thank you for your understanding.
To ensure the safety and well-being of all guests, children under the age of 14 are not permitted to be left unsupervised in the spa at any time. A responsible adult (age 18 or older) must accompany and actively supervise children under 14 while they are in the spa area.
Sojourn Spa is not responsible for the care, supervision, or safety of unattended children.
This policy is in place to promote a safe, relaxing environment for all guests and to comply with health and safety guidelines.
Thank you for your cooperation.